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"Transforming your field service operation from

Excellent to Exceptional"


Baxi have increased productivity by 25% and made their great customer service even better, by successfully leveraging data and analytics.

In this 45 minute webinar, Steve Randall, Baxi’s Head of Service will share: 

  • The challenges Baxi faced and how they addressed them

  • How technology such as Insight Hub, makes it easier to manage a large mobile workforce

  • The impact of having real-time analytics on their customer service and more

The webinar will be hosted on 26th November 2020 at 11am (GMT) and will also feature a Q&A to ask the burning questions plus provide you with access to the full content package including our detailed white paper and case study. 


Steve Randall pic cropped


Steve Randall, Head of Service Centre of Excellence, BDR Thermea.


Steve has worked at Baxi for 23 years and has recently transferred to a group role. His areas of expertise are; business change, resource scheduling and field mobility solutions.

He is currently Head of Service CoE for BDR Thermea and is responsible for delivering high levels of customer experience and operational efficiency across a number of European OpCo’s.